FAQ's

Frequently Asked Questions

Hide and Rose has carefully tested the high-quality products the Artists use to create the artwork on your jacket. The painted artwork on your jacket will not crack or peel off.

No. While our Artists aim to deliver artwork which is as close as possible to the design you ordered, the artwork is hand-painted and there will always be slight variations in each jacket. There are a number of factors which may require the Artist to slightly alter the design of the artwork you have ordered. These factors include variations in sizes and colours of jackets as well as the seam or stitching placement on your jacket. The Artists will also use their creative flair to incorporate and place the lettering or words for personalised designs and this may result in slight differences in the artwork as compared with the photos of the jackets on the Hide and Rose website. The slight variations in artwork is what makes your jacket unique!

There are certain coloured jackets which will be more suitable than others for particular designs. There is a colour guide on the Hide and Rose website beside each design to give you guidance you are deciding which design will be best suited to your coloured jacket. If you would like to discuss your options prior to ordering, email us (info@hideandrose.com.au) a photo of your jacket and we’ll get back to you with our thoughts.

Our beautiful Hide and Rose designs are hand painted by our Artists in Australia.

New and preloved jackets which are genuine leather, leatherette, faux leather, vegan leather, PU leather and pleather. There are some leather jackets that have been dyed a particular way and may not be ideal for our artwork. The Artist does a small test patch on the inside of your jacket before commencing the artwork. If your jacket is not suitable for artwork, we’ll be in touch with you to discuss further.

We really want you to be entirely happy with your Hide and Rose jacket. In the unlikely event that you aren’t, feel free to contact us at info@hideandrose.com.au and we will do everything we can to work with you until you are another happy Hide and Rose customer.

Yes. We purchase insurance for your jacket up to the value of $500.00.

Yes. Your Hide and Rose artwork is created using high quality specialised leather paint which is waterproof and is sealed with a leather paint protectant to allow for regular cleaning of the garment.

The Artists at Hide and Rose strive to deliver creative new design options for Hide and Rose customers at least once per month. Check our website regularly to discover the new Hide and Rose designs on offer.

Hide and Rose provide its Australian customers with free postage for postage within Australia. For our overseas customers, drop us an email at info@hideandrose.com.au and we will let you know the most cost-effective postage method depending on where you are located.

During our design process, our Artists put a great deal of artistic creativity into each of the Hide and Rose designs. Our Artists have repeatedly tested the designs to ensure that the design is aesthetically perfect for every sized jacket. We choose not to mess with perfection and accordingly, we are not able to alter the Hide and Rose designs available to you. Our hope is that you find a Hide and Rose design on our website to fall in love with. Other than the customisation for certain designs (available at the time of ordering) there is no further customisation that can be requested by customers.

Still have a Question?
Can't find the answer you're looking for? Simply submit your question in the form below. Go on, ask away... we've got nothing to hide!


GET MORE HIDE AND ROSE ON:

GET MORE HIDE AND FRANC ON: